GDPR

Privacy Policy (GDPR) — Studio Shelley Home

Studio Shelley Home is committed to protecting your privacy and keeping your personal information safe. This policy explains what information we collect, how we use it, and your rights under UK GDPR.

If you have any questions about this policy or your data, you can contact us at: shelley@studio-shelley.co.uk

What Information We Collect

We may collect and store the following information when you interact with us:

  • Your name

  • Email address

  • Billing and delivery address

  • Phone number (if provided)

  • Order details and purchase history

  • Messages sent via contact forms, email or social media

  • Marketing preferences (if you sign up to our mailing list)

Payment details are processed securely by our payment providers and are never stored directly by Studio Shelley Home.

How We Use Your Information

We only use your information when we have a legal reason to do so, including:

  • To process and deliver your orders

  • To communicate with you about your purchase or enquiry

  • To provide customer support

  • To send marketing emails (only if you have opted in)

  • To improve our website, services and product offering

We never sell or rent your personal data to third parties.

Marketing Emails

If you join our mailing list, we may send you:

  • product launches

  • special offers

  • styling tips and inspiration

You can unsubscribe at any time using the link at the bottom of every email or by contacting us directly.

Who We Share Your Data With

To run our business and deliver your orders, we may share limited information with trusted third parties, including:

  • payment processors (e.g. Stripe, PayPal)

  • ecommerce platforms (e.g. Shopify)

  • delivery and courier services

  • email marketing providers

These providers only receive the information needed to perform their services and are required to handle your data securely and lawfully.

How Long We Keep Your Data

We keep your personal data only for as long as necessary to:

  • fulfil orders

  • meet legal and accounting requirements

  • resolve disputes

  • provide customer service

You can request deletion of your data at any time, unless we are legally required to retain it.

Your Rights Under GDPR

Under UK GDPR, you have the right to:

  • access the personal data we hold about you

  • request correction of inaccurate information

  • request deletion of your data

  • restrict or object to how your data is used

  • withdraw consent for marketing at any time

To exercise any of these rights, please contact:
shelley@studio-shelley.co.uk

Cookies

Our website may use cookies to improve your browsing experience and help us understand how visitors use our site.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect how parts of the site function.

Security

We take reasonable steps to protect your personal data using secure systems and trusted platforms. However, no online transmission is ever 100% secure, and you provide your information at your own risk.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in the law or how we operate. Any updates will be posted on this page.